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Olivia Gonzalez, CHP
Customer Service Advocate I
Job Description
Customer Service Advocate I | $18.00 per hour | Monday–Friday, 8AM–5PM | Fully On-site | Temporary
What Matters Most:
- Competitive pay range of $18.00 per hour
- Schedule: Monday–Friday, 8:00 AM to 5:00 PM
- Location: Houston, TX 77081
- Temporary assignment beginning November 2025
- Weekly pay with direct deposit or pay card
- When you work through Team1Medical, a Reserves Network company, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description:
Large Healthcare organization in west Houston is seeking several Customer Service Advocate I. They are primarily responsible for incoming calls related to enrollment, benefits and eligibility inquiries, questions or concerns.
Large Healthcare organization in west Houston is seeking several Customer Service Advocate I. They are primarily responsible for incoming calls related to enrollment, benefits and eligibility inquiries, questions or concerns.
Responsibilities:
- Handle incoming member calls, addressing inquiries, questions, and concerns regarding eligibility, claims status, and authorizations.
- Accurately document all call interactions while providing clear, concise, and knowledgeable responses.
- Deliver excellent customer service with every member interaction, ensuring satisfaction and professionalism.
- Demonstrate strong interpersonal skills and maintain professional behavior at all times.
- Support quality monitoring standards through effective daily phone interactions.
- Perform other duties as assigned.
Qualifications and Requirements:
- High school diploma or GED.
- Minimum of 1 year of Customer Service experience or 1 year in healthcare, health plan, or a related field in a call center setting.
- Bilingual in English and Spanish is strongly preferred.
- Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision while delivering exceptional customer service.
Benefits and Perks:
- Pay range: $18.00
- Medical, dental, and vision insurance options
- Training and growth opportunities
- Weekly pay and convenient location
Your New Organization:
Join a professional and fast-paced contact center environment that values collaboration, accuracy, and quality service. You will be part of a team that is committed to helping others and providing clear, compassionate support to members and providers.
Join a professional and fast-paced contact center environment that values collaboration, accuracy, and quality service. You will be part of a team that is committed to helping others and providing clear, compassionate support to members and providers.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base hourly pay rate for this position is $18.00 per hr, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future & continued salary growth.
Meet Your Recruiter
Olivia Gonzalez, CHP
Staffing Consultant
Olivia received her bachelor’s in human resources from the University of Houston. She joined Team1Medical in 2021 as a Staffing Consultant working to enrich Houston’s healthcare by matching healthcare organizations and top-notch candidates to offer the best patient care. In November 2022, Olivia earned her Certified Health Care Staffing Professional® (CHP) certification. Trustworthy, compassionate and a detailed-oriented communicator, Olivia wants to help people find a job they love. She believes that people are the most important asset to any organization and her goal is to help our candidates and clients in enriching their careers and internal resources.
In her free time, Olivia is an enthusiast of music, movies and relaxing with family and friends.
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