Team1Medical
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https://www.team1medical.com
https://www.team1medical.com
USD
17
18
HOUR
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Customer Service Advocate II
Posted: 07/07/2025
2025-07-07
2025-08-16
Industry: zzzClerical/Office
Job Number: SC352726617
Pay Rate: $17-18 / hour
Job Description
Bilingual Healthcare Enrollment Coordinator II | $17.00–$18.00 per hour | Monday–Friday, 8AM–5PM with some Saturdays | Fully On-site | Temporary
What Matters Most:
- Competitive pay range of $17.00–$18.00 per hour
- Schedule: Monday–Friday, 8:00 AM to 5:00 PM, with some potential Saturdays
- Location: Houston, TX 77081
- Temporary assignment beginning August 2025
- Weekly pay with direct deposit or pay card
- When you work through Team1Medical, a Reserves Network company, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description:
A healthcare organization is seeking a Customer Service Advocate II to support its contact center operations. In this role, you will respond to inbound calls from members regarding benefits, claims, eligibility, and authorizations. This temporary opportunity is ideal for someone with strong communication skills and prior healthcare or insurance call center experience.
A healthcare organization is seeking a Customer Service Advocate II to support its contact center operations. In this role, you will respond to inbound calls from members regarding benefits, claims, eligibility, and authorizations. This temporary opportunity is ideal for someone with strong communication skills and prior healthcare or insurance call center experience.
Responsibilities:
- Respond to incoming calls regarding benefits, eligibility, claims, and authorization status
- Provide first-call resolution and submit adjustment or reconsideration requests when necessary
- Accurately document all calls and route inquiries appropriately using the CRM system
- Maintain compliance with HIPAA and organizational standards
- Support team goals and complete additional duties as assigned
Qualifications and Requirements:
- High school diploma or GED required
- Minimum 2 years of customer service experience, including 1 year in healthcare or insurance
- Working knowledge of claims and authorizations for multiple lines of business
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
Benefits and Perks:
- Pay range: $17.00–$18.00 per hour
- Medical, dental, and vision insurance options
- Training and growth opportunities
- Weekly pay and convenient location
Your New Organization:
Join a professional and fast-paced contact center environment that values collaboration, accuracy, and quality service. You will be part of a team that is committed to helping others and providing clear, compassionate support to members and providers.
Join a professional and fast-paced contact center environment that values collaboration, accuracy, and quality service. You will be part of a team that is committed to helping others and providing clear, compassionate support to members and providers.
Your Career Partner:
Team1Medical, a Reserves Network company, specializes in connecting healthcare talent with rewarding opportunities. With deep industry knowledge and a commitment to your success, we help you shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
Team1Medical, a Reserves Network company, specializes in connecting healthcare talent with rewarding opportunities. With deep industry knowledge and a commitment to your success, we help you shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
Pay Transparency Statement:
In the spirit of pay transparency, we want to share the base salary range for this position is $17.00–$18.00 per hour, not including benefits, potential bonuses, or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. We also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. The range mentioned above is the full base salary range for the role, and hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
In the spirit of pay transparency, we want to share the base salary range for this position is $17.00–$18.00 per hour, not including benefits, potential bonuses, or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. We also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. The range mentioned above is the full base salary range for the role, and hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
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