Team1Medical
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https://www.team1medical.com
USD
17
HOUR
true
Olivia Gonzalez, CHP
Remote Member Service Associates
Posted: 10/14/2025
2025-10-14
2025-12-12
Industry: Healthcare
Job Number: OG613359926
Pay Rate: $17 / hour
Job Description
Remote Member Service Associate | $17 | Monday – Friday 9am-5:30p or 8:30am to 5pm |Temporary
What Matters Most
- Competitive Pay of $17 per hour
- Schedule: Full-time (40 hours/week), Monday–Friday 9am-5:30p or 8:30am to 5pm ET.
- Location: Remote
- Temporary opportunity – 3 to 6 months
- Weekly Pay with direct deposit or pay card
- When you work through Team1Medical, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Job Description
We are seeking a dedicated and compassionate Remote Member Service Associate to join a virtual care team delivering responsive, patient-centered telehealth services. This is a non-clinical role with a strong focus on supporting individuals managing substance use disorders, primarily through Medicaid-covered services.
In this role, you’ll help coordinate care, facilitate telehealth appointments, and support client engagement in treatment plans via text messages. You’ll be a vital point of contact for patients and providers, contributing to a high-quality virtual healthcare experience.
Responsibilities:
- Promptly, professionally, and accurately respond to emails, and text messages
- Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform
- Quickly identify member needs and clarify information
- Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed
- Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding
- Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners
- Uphold the highest level of discretion and confidentiality when handling member information
Qualifications and Requirements:
- High school diploma or GED required
- Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and/or text)
- Proven experience working effectively in a remote work environment
- Must provide a computer or laptop and a strong internet connection.
- Strong computer literacy with the ability to multitask in a fast-paced environment is required
- Previous experience working with individuals diagnosed with substance use disorders is a plus
- Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed
- Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds
- Excellent time management and strong attention to detail
- Exceptionally strong work ethic
- Must be located within the Northeastern states.
Benefits and Perks:
- $17/hr.
- Meaningful work supporting vulnerable populations
- Fully remote
- Supportive and mission-driven virtual care team
- Opportunity to make a difference in substance use recovery and care access
Your New Organization:
Our client is a Behavior and Mental Health organization with multiple locations within the Maine, New Hampshire, Vermont, Massachusetts, and North Carolina with various career growth opportunities.
Your Career Partner:
Team1Medical, a Reserves Network company, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base salary range for this position is $17 per hr. not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
Meet Your Recruiter
Olivia Gonzalez, CHP
Staffing Consultant
Olivia received her bachelor’s in human resources from the University of Houston. She joined Team1Medical in 2021 as a Staffing Consultant working to enrich Houston’s healthcare by matching healthcare organizations and top-notch candidates to offer the best patient care. In November 2022, Olivia earned her Certified Health Care Staffing Professional® (CHP) certification. Trustworthy, compassionate and a detailed-oriented communicator, Olivia wants to help people find a job they love. She believes that people are the most important asset to any organization and her goal is to help our candidates and clients in enriching their careers and internal resources.
In her free time, Olivia is an enthusiast of music, movies and relaxing with family and friends.
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